IS « Convergence Partners

New Internet Service Provider Association of South Africa (ISPA) management committee named

October 24th, 2011 | admin

The Internet Service Providers’ Association of SA (ISPA) has named the management committee for 2011-2012. Marc Furman of Internet Solutions (IS) and Jaap Scholten of eNetworks will lead the management committee as joint chairs, while Mike Silber of Liquid Telecom is the treasurer. Other members of the management committee include Graham Beneke (Neology), David Gentleman (Enyuka Internet Access), Rob Hunter (Neotel), Jenny King (e-Schools Network), Ant Brooks (Future Foundation), Wilmari Hannie (MWEB Connect), and Elaine Zinn (Future Foundation).

Tags: Dimension Data, Internet Service Providers Association, internet Solutions, IS, ISPA, management committee, Marc Furman
Posted in Media, News from the Group

Internet Solutions expands presence in East Africa

October 20th, 2011 | admin

Dimension Data division Internet Solutions (IS) has increased its stake in its Kenyan subsidiary from 51% to 80% as it seeks to further expand its presence in the fast growing East African region. IS initially acquired a 51% stake in Kenyan service provider iConnect in 2005, which was then rebranded Internet Solutions Kenya.
The Kenyan business also serves Tanzania and Uganda. IS has plans to expand into Rwanda, Burundi and South Sudan in the near future and has secured an option to acquire the remaining 20% stake in its Kenyan operation.

Tags: Dimension Data, iConnect, internet Solutions, IS, Kenya, Loren Bosch
Posted in Media, News from the Group, Offical Press Releases

Internet Solutions’ Global Service Centre recognised as top contact centre

September 6th, 2011 | admin

The Internet Solutions (IS) Global Service Centre (GSC) was recognised as a top industry performer at the recent Business Process enabling South Africa (BPeSA) awards ceremony, receiving the award for the Best SA Customer Service Centre in Gauteng.
The GSC is a dynamic and interactive contact centre located at The Campus, in Johannesburg, which serves all South African and African IS clients. Operating 24 hours a day, the GSC aims to attend to all IS client needs with the most efficient and effective level of service. The GSC fields 17 000 inbound telephone calls, 40 000 service requests and averages 15 000 successful network generated events on a monthly basis.

Tags: Campus, client service, communication, contact centre, development, Global Service Centre, GSC, internet Solutions, IS, network, PBeSA, quality, skills, team dynamics, Technologies, training
Posted in Media, News from the Group

Internet Solutions acquires majority stake in Synaq

July 4th, 2011 | admin

Convergence Partner’s investee company, Internet Solutions (IS) has acquired a majority stake in locally managed Linux service provider Synaq, for an undisclosed sum.
IS executive for communication services Wayne Speechly says the acquisition boosts the ability of IS to tackle the growing need for managed communication services in the small and medium-sized enterprises (SME) market, through the delivery of robust hosted Linux and open-source technologies. Synaq, on the other hand, will benefit from access to IS’s infrastructure and gain a strong base of support for African and international expansion.

Dimension Data plc releases Interim Management Statement for quarter ended 31 December 2009

February 24th, 2010 | admin

The Group recorded a sound trading performance for the quarter ended 31 December 2009. Reported turnover reflected an approximately 6% increase in relation to the three months to 31 December 2008.