skills « Convergence Partners

Dimension Data awarded number one EMC partner status in South Africa

May 3rd, 2012 | admin

Dimension Data has been awarded number one EMC partner status in South Africa. This accolade was presented on the back of a recent acknowledgement as part of an elite group of integrators to participate in the EMC Velocity2 Signature Solutions Centre Partnership Programme.
The accolade of number one EMC partner status in the country is based on the strength of Dimension Data’s long-standing relationship with EMC, its commitment to the development of skills, adherence to a stringent set of requirements, and overall revenue generated.

Tags: accolade, Anton Jooste, Cisco, DD, Dimension Data, EMC, Inana Nkanza, programme, skills, Stephen Green, Velocity2 Signature Solution, VMware
Posted in Media, News from the Group

Internet Solutions’ Global Service Centre recognised as top contact centre

September 6th, 2011 | admin

The Internet Solutions (IS) Global Service Centre (GSC) was recognised as a top industry performer at the recent Business Process enabling South Africa (BPeSA) awards ceremony, receiving the award for the Best SA Customer Service Centre in Gauteng.
The GSC is a dynamic and interactive contact centre located at The Campus, in Johannesburg, which serves all South African and African IS clients. Operating 24 hours a day, the GSC aims to attend to all IS client needs with the most efficient and effective level of service. The GSC fields 17 000 inbound telephone calls, 40 000 service requests and averages 15 000 successful network generated events on a monthly basis.

Tags: Campus, client service, communication, contact centre, development, Global Service Centre, GSC, Internet Solutions, IS, network, PBeSA, quality, skills, team dynamics, Technologies, training
Posted in Media, News from the Group

Communications Minister and leaders of ICT industry meet on growth and jobs

March 1st, 2011 | admin

On Friday 25 February 2011, Communications Minister Roy Padayachie met with the leaders of 30 of SA’s top ICT players to discuss cooperation between government and private sector in order to create jobs and enhance growth. Chairman of Convergence Partners and Dimension Data, Andile Ngcaba, attended the roundtable discussions, which were aimed at developing a 2020 vision for the South African ICT sector. Andile noted that applications and software are central to the ICT ecosystem and that opportunities exist for innovation and development in these fields. The potential for job creation opportunities would also arise from the production of new set top boxes, required for migration to digital television signal distribution in South Africa.